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General Questions
Find answers to common questions about VeloMove, our services, and what sets us apart as a leading electric bike supplier in China. Learn about our location, payment methods, ordering process, and more.
Product Questions
Get detailed information about our diverse range of electric bikes, customization options, warranty policies, shipping details and more. Discover everything you need to know about our high-quality e-bikes and accessories.
General Questions
- Who is VeloMove?
VeloMove is a leading electric bike supplier in China, with over 10 years of experience in providing high-quality e-bikes and accessories to customers worldwide.
- Where is VeloMove located?
We are based in Changzhou City, Jiangsu Province, just an hour away from Shanghai by high-speed train, making it easy for customers to visit our facility.
- What services does VeloMove offer?
VeloMove offers a comprehensive range of services, including product consultation, customization, secure ordering, and reliable after-sales support.
- How can I place an order with VeloMove?
You can place an order by contacting our sales team directly. We ensure a smooth and secure ordering process.
- What payment methods does VeloMove accept?
We accept various payment methods, including bank transfers, PayPal, West Union and credit cards through Alibaba Trade Assurance, ensuring secure and convenient transactions.
- How long has VeloMove been in the electric bike industry?
VeloMove has been in the electric bike industry for over 10 years, continuously innovating and expanding our product offerings to meet global market demands.
- What makes VeloMove different from other e-bike suppliers?
Our commitment to quality, affordability, and customer satisfaction sets us apart. We offer customizable solutions and reliable support tailored to your needs.
- Can I visit VeloMove's facility?
Yes, potential customers are welcome to visit our facility in Changzhou City. We are easily accessible from Shanghai by high-speed train.
- How does VeloMove ensure the quality of its electric bikes?
We adhere to strict quality control processes and use high-quality materials and components in all our electric bikes to ensure durability and performance.
- Does VeloMove offer bulk order discounts?
Yes, we offer competitive pricing and discounts for bulk orders. Please contact our sales team for more information on bulk order pricing.
Product Questions
- What types of electric bikes does VeloMove offer?
VeloMove offers a diverse range of electric bikes, including fat tire e-bikes, folding e-bikes, cruiser e-bikes, cargo e-bikes, mountain e-bikes, city e-bikes, and electric trikes, etc., designed to meet various needs and preferences.
- Are VeloMove's electric bikes customizable?
Yes, we offer customization options to tailor our electric bikes to your specific requirements, including color, battery capacity, and additional features.
- Can I order a sample before placing a bulk order?
Yes, we offer sample orders so you can evaluate the quality and performance of our electric bikes before committing to a larger purchase.
- Is there a Minimum Order Quantity (MOQ) for orders?
In principle 10 pcs, but sample for testing can be negotiated after judgement.
- What is the warranty policy for VeloMove electric bikes?
Our electric bikes come with a robust warranty policy that covers the frame, motor, battery, and other key components, ensuring your investment is protected. Please contact our sales team for details.
- What are the shipping options for VeloMove products?
We offer various shipping options to cater to different regions and preferences. Our efficient logistics network ensures timely and safe delivery of your electric bike.